Season Pass FAQ
Below is a list of frequently asked questions about Park City Mountain Resort pass products.
Q: I don't like my picture from last season, can I get another pass with a new photo?
A: Season pass holders who have already been issued their passes (once per season) can have their photo retaken for $5.00.
Q: What can I do if I forgot my pass?
A: Season pass holders are allowed one "I forgot my pass" ticket through the season. If the pass is forgotten additional times, the passholder will be required to pay $25.00 and have their pass replaced.
Q: What happens if someone else uses my pass?
A:Passholders are responsible for all pass usage. Passes used by persons other than passholder will be considered fraud. Passholder will be responsible for a $150.00 fine and 2nd offense may result in skiing/riding privileges being revoked. Control your pass!
Q: Can I get a refund?
A: Refunds are given on a case by case basis and will only be considered for medical conditions such as injury, surgery and hospitalization. All refunds require documentation such as a letter from a physician. We must receive all documentation at the Resort Services Office within two weeks of the condition and absolutely no later than the resort's closing day. The amount of refund will be pro-rated based upon date and/or usage. Family passes are subject to a refund process based upon the number of members in the family and their ages. All refunds are for that individual only. Documents can be faxed to 435-658-5531 or mailed to Resort Services Office, Park City Mountain Resort, PO Box 39, Park City, UT 84060.
Q: What are Friends & Family Tickets?
A: Friends & Family Tickets are day tickets valid any day of the current winter season which can be given to a family member or a friend of the passholder's choosing. Selling or auctioning Family & Friends Tickets is considered Pass Fraud and theft of services, which is punishable by law. In addition, a passholder whose Friends & Family Tickets are found for sale could lose their pass privileges and be subject to a $150.00 fine.
